Grievance Redressal
At Lendcord, customer satisfaction is our priority. If you have any concerns about your loan application, investment account, repayments, KYC, or account access, our support team is here to help. For complaints relating to regulated lending activities, we coordinate directly with the relevant regulated lending partner — Lendbox (Capicord Technologies Private Limited) for our P2P track, or [PLACEHOLDER: RE partner name — confirm with Satya] for our LSP track — where applicable.
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Nodal Grievance Officer
Write to us at the email above, or use our complaint form, and our team will coordinate with the appropriate regulated partner where needed.
- Name
- [PLACEHOLDER: officer name]
- Designation
- [PLACEHOLDER: designation]
- grievance@lendcord.in
- Phone
- [PLACEHOLDER: officer phone]
Our Resolution Timeline
We acknowledge every complaint within 24 business hours of receipt. Your concern is then reviewed by our support team and, where required, escalated to the relevant regulated lending partner. We aim to resolve most complaints within 7 business days — cases requiring additional verification or third-party input may take longer, and we'll keep you informed of progress.
RBI Escalation Window
If your complaint remains unresolved after our internal process, or you're not satisfied with the resolution, you may escalate it to the RBI. Under RBI's framework, if a complaint is not resolved within 30 days, it may be escalated via the RBI's Complaint Management System (CMS) — [PLACEHOLDER — legal review required: RBI Complaint Management System (CMS) portal link].